Frequently asked questions

When can I start watching the Panto?

THE PANTO BEGINS STREAMING ON 23rd DEC @7.30PM AND IS AVAILABLE UNTIL JAN 3rd 2021 @ MIDNIGHT. NOW EXTENDED TO SUNDAY JAN 10TH!!



Do I have to have separate tickets for everyone in my household?

YOU’LL ONLY NEED TO BUY ONE TICKET PER HOUSEHOLD. THE LINK WILL BE SENT TO THE EMAIL ADDRESS USED TO PURCHASE THE TICKET WILL BE SENT THE LINK TO THE VIDEO. YOUR CODE IS LIMITED TO 3 DEVICES, SO WE’D RECOMMEND ONLY OPENING ON YOUR PREFERRED DEVICE.



I bought a ticket and didn’t get my confirmation email?

FIRST CHECK YOUR JUNK/SPAM FOLDER ON YOUR EMAIL AS IT COULD HAVE GONE IN THERE. YOU SHOULD RECEIVE THE EMAIL LINK SHORTLY AFTER BOOKING. IF YOU CANNOT FIND IT PLEASE CONTACT US ON info@pateganmgt.ie and we will send you another.



I bought a ticket and gave the wrong email address on the booking. How do I get my confirmation email?

PLEASE CONTACT US ON info@pateganmgt.ie



Can I buy a ticket and then share it with someone in another household after I have watched it?

NO. IF YOU SHARE THE LINK OUTSIDE OF YOUR HOUSEHOLD AFTER YOU HAVE WATCHED IT WILL BE LOCKED OUT



Do I have to wait until the day I want to watch it to buy it?

NO. SIMPLY BUY A TICKET AND YOU WILL BE SENT A LINK ALLOWING YOU TO WATCH THE PANTO ANYTIME FROM THE 23rd DEC @7.30PM UNTIL JAN 3rd 2021 @ MIDNIGHT



Can you send the link overseas/buy from overseas and will it work outside Ireland?

YES, IT WILL. TICKETS ARE AVAILABLE FROM ANYWHERE IN THE WORLD ON www.olympiapanto.ie YOU CAN BUY TICKETS AS GIFTS AND FORWARD THE CONFIMATION EMAIL DIRECTLY TO THE EMAIL ADDRESS OF THE PERSON YOU WISH TO GIFT IT TO. PLEASE DO NOT CLICK ON THE LINK BEFORE SENDING IT ON.



Do I need a Smart TV ?

NO. YOU CAN WATCH IT ON ANY DEVICE CONNECTED TO THE INTERNET



Do I need wifi/internet ?

YES



Can I use Chromecast Device ?

YES, WITH ANDROID DEVICES.



Will google chromecast pick it up from the phone?

YES, YOU CAN USE A CHROMECAST WITH AN ANDROID DEVICE BUT IT IS NOT GUARANTEED WITH AN iOS DEVICE.



Can I use my Apple TV ?

YES, YOU CAN USE SCREEN MIRRORING FROM YOUR iOS DEVICE TO SHARE THE PICTURE WITH YOUR APPLE TV.



How do I get the link onto my Sitting room TV ?

YOU CAN DO THIS USING EITHER CHROMECAST OR APPLE TV



Can I use it outside my house ?

YES, ON PHONE OR ANY DEVICE ONCE CONNECTED TO WIFI OR MOBILE DATA ON YOUR DEVICE.



Do I have to have an account or download an app for it?

NO, IT IS NOT NECESSARY



Can I get it on Youtube ?

NO



Can you half watch it and go back to it later?

YES. VERY IMPORTANT IF NATURE CALLS



Can you pause and rewind it?

YES



Do I have to choose a date when buying my ticket?

NO. ALL THE TICKETS ARE DATED 23RD DECEMBER BUT YOU CAN CHOOSE TO WATCH IT ANY TIME YOU LIKE FROM 23rd DEC @7.30PM UNTIL JAN 3rd 2021 @ MIDNIGHT



I clicked the link on my ticket already, will I need to get another one?

NO. YOUR TICKET ACTIVATES at 19:30pm ON THE 23rd OF DECEMBER 2020



Can I buy the ticket using one email address and send it to a different one?

YES YOU CAN. BUT ONLY IF THE LINK HAS NOT BEEN USED ALREADY. JUST FORWARD THE CONFIRMATION EMAIL DIRECTLY TO THE EMAIL ADDRESS YOU WISH TO USE TO ACCESS THE PANTO STREAM.



PLEASE REMEMBER: The quality of your live playback experience is largely dependent on the download speed you have from your ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.