Frequently asked questions
When can I start watching the Panto?
THE PANTO BEGINS STREAMING ON 23rd DEC @7.30PM AND IS AVAILABLE UNTIL JAN 3rd 2021 @ MIDNIGHT. NOW EXTENDED TO SUNDAY JAN 10TH!!
Do I have to have separate tickets for everyone in my household?
I bought a ticket and didn’t get my confirmation email?
I bought a ticket and gave the wrong email address on the booking. How do I get my confirmation email?
Can I buy a ticket and then share it with someone in another household after I have watched it?
Do I have to wait until the day I want to watch it to buy it?
Can you send the link overseas/buy from overseas and will it work outside Ireland?
YES, IT WILL. TICKETS ARE AVAILABLE FROM ANYWHERE IN THE WORLD ON www.olympiapanto.ie YOU CAN BUY TICKETS AS GIFTS AND FORWARD THE CONFIMATION EMAIL DIRECTLY TO THE EMAIL ADDRESS OF THE PERSON YOU WISH TO GIFT IT TO. PLEASE DO NOT CLICK ON THE LINK BEFORE SENDING IT ON.
Do I need a Smart TV ?
Do I need wifi/internet ?
Can I use Chromecast Device ?
Will google chromecast pick it up from the phone?
Can I use my Apple TV ?
How do I get the link onto my Sitting room TV ?
Can I use it outside my house ?
Do I have to have an account or download an app for it?
Can I get it on Youtube ?
Can you half watch it and go back to it later?
Can you pause and rewind it?
Do I have to choose a date when buying my ticket?
NO. ALL THE TICKETS ARE DATED 23RD DECEMBER BUT YOU CAN CHOOSE TO WATCH IT ANY TIME YOU LIKE FROM 23rd DEC @7.30PM UNTIL JAN 3rd 2021 @ MIDNIGHT
I clicked the link on my ticket already, will I need to get another one?
NO. YOUR TICKET ACTIVATES at 19:30pm ON THE 23rd OF DECEMBER 2020
Can I buy the ticket using one email address and send it to a different one?
YES YOU CAN. BUT ONLY IF THE LINK HAS NOT BEEN USED ALREADY. JUST FORWARD THE CONFIRMATION EMAIL DIRECTLY TO THE EMAIL ADDRESS YOU WISH TO USE TO ACCESS THE PANTO STREAM.
PLEASE REMEMBER: The quality of your live playback experience is largely dependent on the download speed you have from your ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.